Website Rowan College of South Jersey

The Student Records Aide performs a wide variety of duties in the Student Records Office chiefly assisting students at the counter during hours of operation. The qualified candidate will possess a demonstrated proficiency with Microsoft Office suite and the ability to multi-task in a fast-paced office environment.

Examples of Duties:

  • Provides exemplary customer service in the processing of day-to-day requests with accuracy and efficiency through all forms of communications (in-person, telephone, email, print) with a strong knowledge of college policies and enrollment procedures.
  • Proficient in executing a variety of daily and term driven records office functions, such as but not limited to: transcripts, registration, withdrawals/audits, schedule changes, verification, charge backs, scanning/linking/indexing, mail return processes, information change and address verification processes, active student file creation, purging records, report verifications, maintains attendance by term and projects which may include, updating graduation legacy binders.
  • Assists with records term driven processes, including but not limited to, Early Alert, Deans and Presidents list, transcripts and diplomas.
  • Knowledgeable of all transcript processes in INB, including how to process, update, correct and enter graduation information onto the student’s academic transcript and input transfer credits to student’s academic record.
  • Performs a wide variety of general office duties, including clerical support in filing, data processing, report validation, correspondence, mailings, scanning and indexing, etc.
  • Performs other duties, as assigned.

Qualifications:

  • Associate’s Degree or equivalent combination of education and experience
  • Highly proficient in accurate data entry and the use of Microsoft Office Suite procedures and other applicable software
  • Must be able to multi-task in a fast-paced environment.
  • Banner INB experience preferred
  • Strong communication and customer service skills
  • Excellent interpersonal skills and the ability to maintain a high degree of confidentiality.
  • Commitment to and knowledge of a comprehensive community college philosophy and a student-centered learning environment.
  • Willingness to work a flexible schedule with variable hours, including evenings and weekends, which may include some travel.

To apply for this job please visit www.governmentjobs.com.